Your questions, answered
Welcome to the My Treasure FAQ section, designed to help you navigate your shopping journey with ease. We pride ourselves on clarity and support, ensuring you have all the information you need about our exquisite women's clothing, handbags, and jewelry. Explore what we have to offer and find quick answers to common inquiries, making your experience seamless and enjoyable.
Frequently asked questions
Welcome to My Treasure's FAQ section, your guide to a seamless shopping experience. We've compiled answers to the most common inquiries about our exquisite women's clothing, elegant handbags, and beautiful jewelry, ensuring you have all the information you need, from pre-purchase considerations to post-delivery details and our return policy.
What types of products does My Treasure offer?
My Treasure is your ultimate paradise for beautiful women. We offer a stunning collection of women's clothing, elegant handbags, and exquisite jewelry, carefully curated to help you create your unique style and express yourself.
Do you have a physical store in Athens, Greece?
Yes, My Treasure operates both as an online webshop and has a physical store located in Athens, Greece. You can visit us to explore our collection in person and enjoy a personalized shopping experience!
How can I ensure I choose the right size for clothing?
We understand the importance of a perfect fit. Each clothing item on our website includes a detailed size guide with measurements to help you make the best choice. If you have further questions or need assistance, please contact our friendly customer service team.
Are your jewelry items hypoallergenic?
While many of our jewelry pieces are crafted from high-quality, skin-friendly materials, specific material details are provided on each product page. If you have particular sensitivities or allergies, please review the product description carefully or contact us for more information.
What are the delivery options for My Treasure orders?
We offer various reliable delivery options to suit your needs, including standard and express shipping within Greece and internationally. You can view the estimated delivery times and costs at checkout based on your location and chosen shipping method.
Can I pick up my online order from your physical store?
Absolutely! We offer the convenience of in-store pickup for online orders at our physical location in Athens, Greece. Simply select the "in-store pickup" option at checkout, and we'll notify you via email when your order is ready for collection.
How can I track my order once it's been placed?
Once your order has been shipped, you will receive a confirmation email containing a unique tracking number and a link to monitor your delivery's progress. You can also log into your My Treasure account at any time to view your order status.
What is My Treasure's return and exchange policy?
Your satisfaction is our priority. If you're not entirely happy with your purchase, we accept returns and exchanges within [[number]] days of delivery, provided the items are in their original, unused condition with all tags attached. Please visit our dedicated Returns & Exchanges page for full details or contact us at [[email]].
How do I initiate a return or exchange?
To initiate a return or exchange, please log into your My Treasure account or contact our customer service team at [[email]] or [[phonenumber]]. They will guide you through the process and provide you with all the necessary instructions and return authorization.
Still have questions?
We hope our FAQ section has provided you with the answers you were looking for. If you still have unanswered questions or need further assistance with our women's clothing, handbags, or jewelry, please don't hesitate to reach out. Our dedicated customer service team is always here to help you.